Privacy Policy

Privacy Policy
Last updated: August 31, 2025

This Privacy Policy describes how ABA Heating and Cooling (“Company,” “we,” “us,” or “our”) collects, uses, and protects your information when you visit or interact with our website https://abaaustin.com (the “Website”) or use our services. It also explains your privacy rights and how the law protects you.

By using our Website or submitting your information to us, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

For purposes of this Privacy Policy, the following definitions apply regardless of whether the terms appear in singular or plural form.

Company refers to ABA Heating and Cooling, 2409 Richcreek Rd #2, Austin, TX 78757.

Device means any device that can access the Website, such as a computer, mobile phone, or tablet.

Personal Data means any information that identifies or can reasonably be linked to an identifiable individual.

Service refers to the Website and related services provided by ABA Heating and Cooling.

Service Provider means any individual or entity that processes data on behalf of the Company to support business operations, customer service, or service delivery.

Usage Data means data collected automatically through the use of the Website, such as page visits, time spent on pages, and technical device information.

You means the individual accessing or using the Website or services, or the business entity on whose behalf such access is occurring.

Information We Collect

Personal Data

When you interact with our Website or request services, we may collect personally identifiable information, including but not limited to:

First and last name
Email address
Phone number
Service address
City, state, and ZIP code

Usage Data

Usage Data is collected automatically when you use the Website. This may include IP address, browser type, browser version, pages visited, time and date of visits, time spent on pages, device identifiers, operating system, and diagnostic data.

When accessing the Website through a mobile device, we may also collect information related to the type of device used, mobile operating system, and mobile browser.

Tracking Technologies and Cookies

We use cookies and similar tracking technologies to operate and improve our Website. Cookies may be session-based or persistent and help enable core functionality, remember user preferences, and analyze site performance.

You may configure your browser to refuse cookies; however, some parts of the Website may not function properly if cookies are disabled.

How We Use Your Information

We may use Personal Data for the following purposes:

To provide and maintain our services
To respond to service requests and inquiries
To schedule, confirm, and manage appointments
To provide customer support
To communicate service updates and operational notices
To improve Website performance and user experience
To comply with legal and regulatory obligations

We may contact you by email, phone call, or SMS (text message) when necessary to fulfill service requests or provide relevant service-related communications.

Mobile Messaging and Call-To-Action Privacy Notice

When you submit your phone number on our Website, including through service request forms, scheduling tools, or other call-to-action mechanisms, you may be opting in to receive SMS (text message) communications from ABA Heating and Cooling.

How Mobile Information Is Collected

We collect mobile phone numbers when you voluntarily provide them through Website forms, service requests, appointment scheduling, or direct communication with our business.

How Mobile Information Is Used

Your mobile phone number may be used to send text messages related to your interaction with us, including appointment confirmations, service reminders, service updates, customer support communications, and other information directly related to your request or services.

Message Frequency and Charges

Message frequency may vary depending on your interaction with us. Message and data rates may apply according to your wireless carrier and plan.

Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. Once you opt out, you will receive no further text messages unless you choose to opt in again.

HELP Instructions

For assistance with our messaging program, reply HELP to any message you receive. You may also contact us using the contact information provided below.

Data Protection and Data Sharing

We take reasonable administrative, technical, and physical measures to protect your personal information and mobile data.

Mobile opt-in data and SMS consent will not be shared with third parties or affiliates for their marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service or operational support, is permitted. All other use cases exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Disclosure of Personal Data

We may share Personal Data with Service Providers who perform services on our behalf, such as scheduling systems, customer support tools, or operational platforms, solely for the purpose of providing our services.

We may also disclose Personal Data if required to do so by law or in response to valid legal requests by public authorities.

Data Retention

We retain Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Your Privacy Rights

You may request access to, correction of, or deletion of your Personal Data by contacting us using the information below, subject to applicable legal requirements.

Third-Party Links

Our Website may contain links to third-party websites not operated by us. We are not responsible for the content, privacy policies, or practices of any third-party sites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date. Continued use of the Website after changes are posted constitutes acceptance of the updated policy.

Contact Information

If you have questions about this Privacy Policy or our data practices, you may contact us at:

ABA Heating and Cooling
2409 Richcreek Rd #2
Austin, TX 78757
customerservice@abaaustin.com